Privacy Policy — PDAM Group

1. Who we are

PDAM Group ("we", "us", "our") is the data controller for personal data collected through this website and our services. Our registered address is available on request. You can contact us at [email protected].

2. What data we collect

We collect personal data that you provide directly to us, including: name, work email address, job title, organisation name, and any information you include in messages or enquiry forms. We also collect technical data automatically, including IP address, browser type, pages visited and time spent on the site, through cookies and similar technologies.

3. How we use your data

We use your personal data to: respond to enquiries and booking requests; send you information about PDAM products and services where you have consented or where we have a legitimate interest; improve our website and services; comply with legal obligations. We do not sell your personal data to third parties.

4. Legal basis for processing

We process your personal data on the following legal bases: contract (where processing is necessary to fulfil a booking or service agreement); legitimate interests (where we have a legitimate business interest that is not overridden by your rights); consent (where you have given explicit consent, for example for marketing communications); legal obligation (where we are required to process data by law).

5. Data retention

We retain personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry and booking data is retained for up to 3 years. You may request deletion of your data at any time.

6. Your rights

Under UK GDPR, you have the right to: access your personal data; correct inaccurate data; request deletion of your data; object to processing; request restriction of processing; data portability. To exercise any of these rights, contact us at [email protected].

7. Cookies

We use essential cookies to operate the website and, where you consent, analytics cookies to understand how visitors use the site. You can manage cookie preferences at any time. See our Cookie Policy for full details.

8. Third-party services

We use a small number of trusted third-party services to operate our website and business. These providers process data only on our instructions and are bound by data processing agreements. We do not transfer personal data outside the UK/EEA without appropriate safeguards.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related queries, contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.